Empire Frequently Asked Questions

On October 20, 2021, the Bankruptcy Court for the District of Utah, Central Division approved the sale of certain assets of Empire Solar Group, including project assets, without existing liabilities to Suntuity Solar LLC. The court’s ruling gives Suntuity the exclusive right to work with certain former Empire Solar customers for the benefit of customers, the Empire estate and its creditors.

Over the next several weeks, Suntuity will begin contacting Empire Solar Group customers whose solar projects are incomplete or not yet in service. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, through email at empiresupport@suntuity.com, or by filling out a survey https://suntuitysolar.com/empiresurvey.html.  

Empire filed for bankruptcy, which delayed your project. As part of the bankruptcy process Suntuity Solar, a Top 10 U.S. residential solar provider, was granted the right to step in and assist with completing certain projects that Empire was unable to finish. To find out more information, contact us via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com.

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com. Representatives will respond during normal business hours of 9 A.M. to 5 P.M. EST to let you know the status of your project and if Suntuity will be able to complete it for you.

Please have the following information readily available:

• Empire Contract
• Final Design if available
• Lien Notifications if any
• Photos of installation (if completed or in progress)

Every former Empire customer determined to move forward with us may qualify for 6 months of free solar after your installation is put in service.

Suntuity was assigned specific solar projects as part of the bankruptcy ruling. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

Please visit https://suntuity.com/empire-survey/ so we can find out the details. After submitting the completed form, a member of our team will be in touch with your next steps. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com.

Any messaging you received should be from a Suntuity email, phone number, or representative. To verify please contact us at 855-235-9786, or through email at empiresupport@suntuity.com.

If you are a homeowner who may have switched or may be considering a switch to another solar provider, we request that you contact us as soon as possible because your decision may have a direct impact on the assets acquired by Suntuity through the bankruptcy court, including inventory that may have been installed at your home. Please contact Suntuity directly at 855-235-9786 or through email at empiresupport@suntuity.com for further information.

Suntuity is happy to offer you 5 years of monitoring service at no charge through one of our partners, to see if you qualify reach out to 855-235-9786 or through email at empiresupport@suntuity.com.

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com.

For any projects assigned and acquired by Suntuity, we will be your contact moving forward. If your system is already in service and fully funded, your financier will be your main contact. If you do not have a financier, then the trustees will be your primary contact at https://empiresolarbankruptcy.com/

To find out your project status and options please contact us at 855-235-9786 or through email at empiresupport@suntuity.com.

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information about how you can be made whole.

If your project has been assigned to Suntuity Solar, we will provide you with a 25-year manufacturer’s warranty on the panels and industry leading manufacturer’s warranty on other major components. To find out your options please contact us at 855-235-9786 or through email at empiresupport@suntuity.com.

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information.

Please contact dealersupport@suntuity.com for further assistance.